Nexigen Digital has acquired Net Virtue

On 2 August 2021, VentraIP Australia announced the acquisition of Net Virtue, a retail Australian provider of web hosting, and domain names.

VentraIP Australia's parent company, Nexigen Digital, is Australia’s largest privately-owned group of online service providers, which includes brands such as VentraIP Australia, Synergy Wholesale and Digital Eagles. The company employs more than 85 staff members in its south-east Melbourne office to deliver industry-leading service to more than 200,000 customers.

For the time being, everything will remain the same and you can continue to log into nvArea to manage your services. We will be working over the next fews months to move your services as they currently stand to be managed through our own management system, VIPControl.

For the time being everything will remain the same, and you will be billed as normal via your Net Virtue account.

All Net Virtue customers will receive further correspondence from our team once services have been moved into their VIPControl account, at which point billing will be handled within VIPControl.

Until further notice, all Net Virtue domain names will continue to be managed within nvArea. All domain names will eventually be automatically and seamlessly moved over into your VIPControl account in the near future. As Net Virtue’s domain names are registered with our sister company Synergy Wholesale, we’re able to seamlessly move all domain names without the need to change domain registrar.

It’s important to note that these changes will not impact any services you have tied to your domain name (such as email or web hosting services) and these will continue to function as per normal.

If your domain does not appear in VIPControl and you’d like our team to assist you with a domain transfer, please do not hesitate to call us on
13 24 85 or submit an eTicket via VIPControl with the request.

View our domain names FAQ section for more information.

Until further notice, all Net Virtue hosting services will continue to be managed within your Net Virtue account as usual. All active Net Virtue customers will eventually have a VIPControl account created for them based on the details stored within the Net Virtue billing portal.

You will receive further information at a later date from the VentraIP Australia team regarding the migration from Net Virtue to our own hardware. Once your migration is complete, all hosting services will be managed within your own VIPControl account.

If we need to conduct physical hosting migration of services before being moved into VIPControl, you will be notified by email with the details you need.

You can find some further information on VIPControl in our FAQ articles here.

All Net Virtue customers are encouraged to continue using the Net Virtue support system for tickets, and the VentraIP Australia phone number for 24/7 phone support. You will be able to access LiveChat support either through nvArea directly or by visiting the VentraIP website. Once customers accounts are moved to VentraIP Australia, they will receive further information to advise them to use VIPControl for eTicket support

You can find our national and state-based numbers for 24/7 phone support below:

National 13 24 85

Melbourne (03) 9013 8464

Sydney (02) 8205 7092

Canberra (02) 6130 0212

Brisbane (07) 3613 9751

Adelaide (08) 7201 2058

Perth (08) 6355 5278

Hobart (03) 6165 1250

Darwin (08) 8919 4444